Frequently Asked Questions

FREQUENTLY
ASKED QUESTIONS

Do you replace existing bench tops or do small alterations of an existing kitchen?

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We don’t offer the service of small alterations or replacing just your existing kitchen benchtops.However at I & S Joinery we specialize in full kitchens for new builds and existing home renovations.We can also do any cabinetry inside your home, eg. bathroom vanities, laundry, living room, walk-in-robes in bedrooms etc

Do you do bathroom renovations?

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We don't do full bathroom renovations. We will custom design your vanity and could recommend you a domestic builder who specializes in bathroom renovations, coordinating with them during installation.

What area do you serve?

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We serve all areas of Melbourne and most of its suburbs.East, Malvern East, Malvern, Carnegie, Caulfield, Caulfield North, Armadale, Elwood, Elsterwick, St Kilda East, Glen Iris, Camberwell, Surrey Hills, Brighton, Hampton, Cheltenham, Sandringham, Albert Park, South Melbourne, Port Melbourne, Ashburton, Mount Waverley, Glen Waverley, Toorak, Doncaster.

Do you come out to do free quotes?

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To book a designer to come to your place, we charge a $450 redeemable fee to provide you professional in-home design service instead of a free high-pressure meeting.

How can I get a detailed quote from you?

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At I & S Joinery, we provide you three different options to get a detailed quote. Click here to see our design options

Do you project manage the kitchen renovations?

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To keep your kitchen renovation budget friendly,we do not employ a full time project manager.However,our professional installers will coordinate with Plumbers,Electricians etc.If the coordination service is required,we will send a Trade Schedule to you a couple of weeks prior to installation. All the dates will be advised upfront so you can plan ahead.

Are your kitchens locally made?

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Absolutely! All our cabinetry is 100% locally manufactured in our North Sunshine factory by our experienced in-house cabinet makers. We even encourage our clients to visit the facility and inspect their pre-setup kitchens prior to delivery.

What are your construction materials?

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All internal carcasses are manufactured by I & S Joinery,using Australian-made 16mm White HMR Particle Boards,with 1mm abs edging, all cabinets also have 16mm solid back

Who supplies your doors and hardware?

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We offer our clients a range of only the best products from our premium suppliers or partners.We are proud to partner with Polytec, Laminex Timberwood Panels,Hettich Australia,Hafele,Dorset Australia

What type of Warranty do I get?

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I & S Joinery offer a 10 Year Warranty which covers repair or replacement of any internal cabinet (carcass) that suffers a failure in its structural integrity as a result of materials or manufacturing defect from date of installation.

The warranty period for our cabinet doors, bench tops and internal fittings against defective materials or faulty workmanship is subject to manufacturer limited warranty.

What’s your lead time for the cabinetry?

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We have standard construction time frames depending on the finishes:

Laminate finishes 3-4 weeks

Vinyl wrap finishes 5-6 weeks

2 pac paint finishes 7-8 weeks

Veneer finishes & French Provincial kitchen 9-11 weeks

* Manufacturing time begins from the date of production drawings approved by clients.

How long does it take to get my stone benchtop installed?

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When your benchtop templates are ready for collection, the stonemason will be notified and they have 10 working days (2 weeks) from this time to install your benchtops. Stonemason will arrange collection in “batches” so may not attend on the day scheduled, however will contact you to make a time for access. Your stone will be installed as scheduled unless notified otherwise.

What do I need to do to prepare for my kitchen installation?

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-Trades: If you or your builder organize the trades, make sure the trades to be booked to coordinate with the cabinetry installation;

-Access: If no one will be home, please provide a Keysafe and code for our access. Complete Kitchens can supply a Keysafe at no cost if needed ($100 refundable bond required).

Make sure required items are on-site and the access to work areas are clear.

Clear away all of your personal property from the surrounding area and cover your furniture with plastic or sheets to protect them.

What’s your cleaning standard?

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Our installers will take care to ensure the dust and debris is minimized. All the waste will be removed from the site, the bulk of dust will be vacuumed up. However, your kitchen or affected areas are basically building zones, detailed cleaning will still be required from the owners or professional domestic cleaners.

When do I get an ETA for my kitchen installation?

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Once you approve and sign off the production drawings, an ETA will be provided so you get plenty of time to plan ahead. Our scheduling team will communicate with you and confirm the date one week prior to installation.

Can I install your kitchens myself?

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Yes. If you would like and confident to install and even assemble the kitchen yourself, we can supply your kitchen as Ex-Factory (Pre-assembled, to be picked up or delivered) even in flat pack form. However, please note our kitchens are fully custom-made and designed to be installed by professional installers. We do not supply “Do It Yourself Guide”.

We recommend you to have kitchen installed by us, as our installers are highly professional and only a kitchen installed by I & S Joinery will be warranted for 10 years.

Do you Supply and Install Glass Splashback?

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Yes.We supply and install both templates and glass splashbacks.

Do you Supply and Install Stone Bench tops?

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Yes.We supply and install both templates and Stone Bench tops.